1. Introduction
In accordance with the EU Digital Services Act (Regulation (EU) 2022/2065), this document outlines how our platform complies with the obligations for online platforms. The DSA aims to create a safer digital space where the fundamental rights of users are protected and to establish a level playing field for businesses.
2. Platform Information
Our platform is an online classified advertisements service that enables users to post, browse, and respond to advertisements for goods and services. We facilitate connections between private individuals and businesses.
2.1 Contact Information
For all matters related to the Digital Services Act, you may contact us at:
Email: legal@olux.lu
Postal Address: [Company Address]
Phone: [Company Phone]
3. Content Moderation and Illegal Content
3.1 Prohibited Content
The following types of content are strictly prohibited on our platform:
- Illegal goods or services
- Content that infringes intellectual property rights
- Hate speech, discrimination, or incitement to violence
- Child sexual abuse material
- Terrorist content
- Fraudulent or deceptive content
- Content violating consumer protection laws
- Personal data published without consent
3.2 Reporting Illegal Content
Users can report illegal content or content that violates our Terms of Use through our reporting mechanism. All reports must include:
- A sufficiently substantiated explanation of the reasons why the content is considered illegal
- A clear indication of the exact electronic location of that content
- Contact details of the reporting party (name and email address)
- A statement confirming the good faith belief that the information is accurate
3.3 Notice and Action Mechanism
Upon receiving a notice of illegal content, we will:
- Review the notice within 24-48 hours
- Take a decision on whether to remove or disable access to the content
- Inform the reporting party and the content provider of our decision and the reasons behind it
- Provide information about redress possibilities
4. Transparency Reporting
We publish transparency reports at least annually, containing information about:
- Number of notices received and actions taken
- Number of content moderation decisions
- Average time needed for taking action
- Number of complaints received through our internal complaint-handling system
- Use of automated means for content moderation
5. User Rights
5.1 Right to Information
Users whose content has been removed or access restricted will receive a clear statement of reasons, including:
- Information on whether the decision was taken based on our Terms of Use or on the alleged illegality of the content
- Information about the legal basis or the contractual ground relied upon
- Explanation of the facts and circumstances relied upon
- Where applicable, information about the use of automated means
5.2 Internal Complaint System
Users may file a complaint against our content moderation decisions through our internal complaint-handling system. Complaints will be processed:
- In a timely, non-discriminatory, and diligent manner
- By qualified staff with relevant expertise
- Without prejudice to the right to seek judicial redress
5.3 Out-of-Court Dispute Settlement
Users may also choose to engage in out-of-court dispute settlement through certified bodies for disputes concerning:
- The provision of our service
- The alleged illegality of content
- The compatibility of content with our Terms of Use
- Our content moderation decisions
6. Traceability of Traders
For business users offering goods or services to consumers, we collect and display the following information:
- Name, address, telephone number, and email address
- Copy of identification document or electronic identification
- Payment account details
- Where applicable, trade register number and VAT identification number
This information is verified and stored in accordance with applicable data protection laws.
7. Recommender Systems
Where our platform uses recommender systems to suggest content to users, we provide clear information about:
- The main parameters used in the recommender systems
- The reasons for the relative importance of those parameters
- Options for users to modify or influence those parameters
8. Online Advertising Transparency
For advertisements displayed on our platform, we ensure that users can identify:
- That the information is an advertisement
- The natural or legal person on whose behalf the advertisement is presented
- Meaningful information about the main parameters used to determine the recipient
9. Protection of Minors
We take appropriate measures to ensure a high level of privacy, safety, and security of minors on our platform, including:
- Age verification mechanisms where appropriate
- Restrictions on profiling and targeted advertising to minors
- Clear and accessible Terms of Use for minors
10. Cooperation with Authorities
We cooperate with national authorities and the European Commission in the application of the Digital Services Act, including:
- Responding to orders to act against illegal content
- Providing information upon request
- Designating electronic points of contact
- Establishing legal representation in the EU
11. Risk Assessment and Mitigation
We regularly assess systemic risks stemming from the design or functioning of our platform, including:
- Dissemination of illegal content
- Adverse effects on fundamental rights
- Manipulation of our service with actual or foreseeable negative effects
- Effects on civic discourse, electoral processes, and public security
12. Data Access for Researchers
We provide access to publicly accessible data to vetted researchers upon request, subject to:
- Verification of academic credentials and research affiliation
- Compatibility with data protection law
- Protection of trade secrets and confidential information
- Appropriate technical and organizational measures
13. Changes to This Document
We may update this DSA compliance document from time to time to reflect changes in our practices or legal obligations. Users will be notified of any material changes.
14. Contact and Further Information
For questions about our DSA compliance, content moderation practices, or to exercise your rights under the DSA, please contact us at:
Email: dsa@olux.lu
Subject line: "DSA Inquiry" or "DSA Complaint"
Our designated Digital Services Coordinator can be reached at: coordinator@olux.lu